Green Motion car rental Zagreb Downtown Croatia

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For any assistance please contact Central Reservations on +44 (0) 2071864000 or [email protected]

How can I contact Green Motion Zagreb Downtown?

You can contact Green Motion Zagreb Downtown by phone on +385 95 11 77 222 or by email on [email protected].

​What personal identification do I need to hire a car?

If you book directly through greenmotion.com a full list of our terms and conditions can be found by clicking here.

Mandatory documentation will include:

1. A full driving license (noting that some exclusions do apply)
2. A valid passport
3. A valid credit card in the driver’s name (noting that in most cases debit and prepaid cards are not accepted)
4. A booking voucher from either greenmotion.com or alternatively from one of Green Motion’s supplier partners

Can I check Green Motion’s car hire rates without placing a booking?

Yes, you can enter your booking requirements (location, dates, vehicle type etc.) on our website here and you will be automatically directed to our booking options and rates. However, please be advised that our rates may change.

Can I select a specific car / van model?

No, Green Motion only guarantees the vehicle category however for an additional fee you can select the make and model by choosing our ‘Guarantee Make and Model’ option during the booking process.

Can I book additional extras or equipment?

Yes, you can book additional extras or equipment through our online booking process. You can reserve a child seat, baby seat, additional driver and GPS (SatNav). Some additional options can also be booked at the Green Motion Zagreb Downtown rental branch. These additional options will be pay on arrival.

Can I reserve a vehicle and pay for it if I am not the person who will be picking it up and driving it?

There is no restriction on who can pay for the rental however on arrival at the rental station the credit card used for the deposit must be in the name of the main driver. The credit card used for the deposit will not be accepted if it is in the additional driver’s name.

Can I make amendments to my booking?

Yes, this is possible. If you booked through our website please contact our reservations team on [email protected] however there is no guarantee that we will be able to amend your booking but we will try our best to help.

Do I need to leave a deposit when renting my car?

Yes, in all cases the main driver will be required to leave a deposit which will be taken by the method of pre-authorisation from the credit card presented. The level of pre-authorisation taken is dependent on the type of insurance purchased and the agreed excess. Typically the level of pre-authorisation required will mirror the level of agreed excess. In the cases where the hirer has selected a zero excess option, a small deposit / pre-authorisation will be required to cover any traffic violations including parking and speeding offences that may occur while the hire vehicle is in the custody of the hirer.

We would ask you to note that all pre-authorisation’s are released on the completion of the hire following a satisfactory review of the vehicle and its condition noting that any damaged caused to the vehicle while out on hire will be subject to cost with the relevant amount being removed from the pre-authorisation.

Typical deposits / pre-authorisations can range from £150 GBP to £1500 GBP dependent on the car type, age and driving experience of the driver and agreed excess.

Can I reduce my excess?

Green Motion Zagreb Downtown offers their rental customers the opportunity to reduce their excess by purchasing one of our excess reduction packages. Each package provides different benefits ranging from reduction in excess to zero excess. Please ask at the rental counter for more information.

Which payment and debit cards does Green Motion accept?

In most cases, each Green Motion location will accept most major credit cards including Visa and MasterCard and in some cases, American Express may be accepted.

In relation to debit cards (Visa), these are typically accepted for the payment of rentals but unfortunately we cannot secure a deposit / pre-authorisation using a debit card and as such require a valid credit card for the pre-authorisation of the deposit. In addition we are unable to accept cash either for the payment of the rental or for the security deposit.

We would ask you to note that in the event that we are unable to guarantee funds relating to the security deposit on your credit card we will be unable to rent a vehicle to you.

How long do I wait for the release of a deposit / pre-authorisation?

Green Motion Zagreb Downtown does not hold the pre-authorisation / deposit in our bank accounts. The pre-authorisation is a block of the agreed amount held against the credit card presented by the issuing bank. As soon as the vehicle has returned and we are happy with the condition of the vehicle, we action a release of the pre-authorisation.

The time taken by the issuing bank to release the pre-authorisation on the credit card varies immensely dependent on the bank and the country of issue. Typically, most pre-authorisations / deposits are released within 5 – 14 days from the return of the rental car.

In the event that you feel a pre-authorisation has not been released with the prescribed time frame it will be necessary for you to make direct contact with the issuing bank as Green Motion Zagreb Downtown has no jurisdiction in this matter.

​Is roadside assistance including with my rental car?

In most cases, Green Motion Zagreb Downtown offers full roadside assistance and recovery within the cost of renting a vehicle. Further information on roadside assistance is available at the counter prior to renting.

What happens if my flight is delayed?

In the event that your flight is delayed, please endeavour to contact Green Motion Zagreb Downtown. In most cases, we monitor inbound flight information and as such we will reserve your car until you arrive for up to 2 hours from the original pick up time. It is important that you make direct contact with the branch if you feel that your delay will exceed 2 hours to avoid us treating the rental as a “no show” and us reselling the rental car.

​What happens if I arrive at the rental office outside office hours?

In the event that we receive no notification that your arrival has been delayed there is little we can do to facilitate your rental once the rental office is closed. In the event that we have received contact notifying us of your delay, you will be advised whether or not we can accommodate your late arrival and whether or not it will attract any out of hours or late fees.

​Am I able to return my car before Green Motion Zagreb Downtown opens?

You are not authorised to return your rental vehicle outside office hours unless prior agreement has been made noting that in the event that agreement has been authorised, it is subject to strict terms and conditions. Typically, return of the rental vehicle outside of rental hours is not authorised.

​What do I do if I have a complaint about Green Motion Zagreb Downtown?

Green Motion takes customer service extremely seriously and we want you to get the best out of your car hire experience. In the event of our service has proven unsatisfactory, in the first instance you can contact our location directly at [email protected]. Alternatively if we have been unable to satisfy you, you have the opportunity to take your complaint directly with Green Motion at [email protected].

Discover Zagreb

Known as the city of museums, Zagreb has more museums per square foot than any other city! However if you aren’t a museum goer, the city has a lot of other attractions on offer. During your stay in Zagreb, we would recommend that you include the following destinations into your travel itinerary:

1. Stone Gate (Kamenita Vrata)
   A iconic landmark of the city, the Stone Gate has been turned into a place of worship by the locals. The Stone Gate dates back to 1266 and is the only part of the ancient city walls which were not marred and disarrayed by the great fire of 1731. The Stone Gate is a beautiful masterpiece. You can say a prayer or just enjoy the atmosphere.
2. Dolac Market
   The colourful Dolac Market has been the city’s chief trading place since the 1920s. Farmers come daily from nearby villages to sell their produce, flowers and home-made gifts. You can also purchase fresh meat and fish from the covered market. The market is great for browsing, finding a delicious snack, trying out your language skills and meeting the locals.
3. St Mark’s Church (Crkva Svetog Marka)
   St Mark’s Church with its beautifully tiled roof is a famous sight in Zagreb. The roofing tiles feature the coat of arms of Croatia, Dalmatia and Slavonia. Originally constructed in the 13^th century, the church has gone through renovations however its character remains intact.
   

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