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Green Motion car rental Birmingham Downtown United Kingdom

Birmingham Downtown

Green Motion Birmingham Downtown

Green Motion car hire at Birmingham New Street is quick and easy to find and is conveniently located in the city centre.

Our rental station is based within a 10 minute walk from Birmingham New Street train station and only a couple of minutes away from the Mailbox Birmingham, the Bullring Shopping Centre, Grand Central and the Birmingham Canal.

From Birmingham New Street Station (walking directions):

1.When you exit the train station, walk down west Navigation Street towards Pinfold Street

2.Turn left onto Royal Mail Street

3.Turn right onto Severn Street

4.Continue on the street down to Blucher Street, going past the Mailbox

5.Turn right onto Upper Gough Street

6.Turn left into Washington Street and you’ll find Green Motion on your left

From Birmingham New Street Station (driving directions):

1.Head west on Navigation Street towards Pinfold Street

2.Turn left onto the slip road to Suffolk Street Queensway

3.At the roundabout, take the third exit onto the B4127

4.Turn right onto Granville street and then right onto Ridley Street

5.Turn right onto Washington Street and you’ll find Green Motion on your left

Should you require assistance, please contact our Green Motion Birmingham New Street team directly on 0121 296 2955.

To make a car or van hire booking at our Birmingham New Street branch, simply click on the ‘get a quote now’ button and enjoy our great service and competitive car hire deals and do your bit for the environment.

Contact Birmingham Downtown

Green Motion Birmingham Downtown
7 Washington Street
B1 1JR

Opening hours

  • Monday: 08:00 to 18:00
  • Tuesday: 08:00 to 18:00
  • Wednesday: 08:00 to 18:00
  • Thursday: 08:00 to 18:00
  • Friday: 08:00 to 18:00
  • Saturday: 09:00 to 13:00
  • Sunday: Closed
  • Bank Holiday: 08:00 to 18:00
Where can I find more information?

Check our Frequently Asked Questions page for more information on renting a car with Green Motion. 

How can I contact Green Motion Birmingham New Street?

You can contact Green Motion Birmingham New Street by phone on 0121 296 2955 or by email on [email protected]

What personal identification do I need to hire a car?

If you book directly through a full list of our terms and conditions can be found at

Mandatory documentation will include:

A full driving license (noting that some exclusions do apply)

A valid passport

A valid credit card/debit card in the driver’s name (noting that in most cases debit and prepaid cards are not accepted)

A booking voucher from either or alternatively from one of Green Motion’s supplied partners

Can I check Green Motion’s car hire rates without placing a booking?

Yes, you can enter your booking requirements (location, dates, vehicle type etc.) on our website here and you will be automatically directed to our booking options and rates. However, please be advised that our rates may change.

Can I select a specific car / van model?

No, Green Motion only guarantees the vehicle category however for an additional fee you can select the make and model by choosing our ‘Guarantee Make and Model’ option during the booking process. 

Can I book additional extras or equipment?

Yes, you can book additional extras or equipment through our online booking process. You can reserve a child seat, baby seat, additional driver and GPS (SatNav). Some additional options can also be booked at the Green Motion Birmingham New Street rental branch. These additional options will be pay on arrival. 

Can I reserve a vehicle and pay for it if I am not the person who will be picking it up and driving it?

There is no restriction on who can pay for the rental however on arrival at the rental station the credit card used for the deposit must be in the name of the main driver. The credit card used for the deposit will not be accepted if it is in the additional driver’s name.

Can I make amendments to my booking?

Yes, this is possible. If you booked through our website, please contact our reservations team on [email protected] however there is no guarantee that we will be able to amend your booking but we will try our best to help. 

Do I need to leave a deposit when renting my car?

Yes, in all cases the main driver will be required to leave a deposit which will be taken by the method of pre-authorisation from the credit card presented. The level of pre-authorisation taken is dependent on the type of insurance purchased and the agreed excess. Typically the level of pre-authorisation required will mirror the level of agreed excess. In the cases where the hirer has selected a zero excess option, a small deposit / pre-authorisation will be required to cover any traffic violations including parking and speeding offences that may occur while the hire vehicle is in the custody of the hirer.

We would ask you to note that all pre-authorisation’s are released on the completion of the hire following a satisfactory review of the vehicle and its condition noting that any damaged caused to the vehicle while out on hire will be subject to cost with the relevant amount being removed from the pre-authorisation.

Typical deposits / pre-authorisations can range from £150 GBP to £1500 GBP dependent on the car type, age and driving experience of the driver and agreed excess.

Can I reduce my excess?

Green Motion Birmingham New Street offers their rental customers the opportunity to reduce their excess by purchasing one of our excess reduction packages. Each package provides different benefits ranging from reduction in excess to zero excess. Please ask at the rental counter for more information.

Which payment and debit cards does Green Motion accept?

In most cases, each Green Motion location will accept most major credit cards including Visa and MasterCard and in some cases, American Express may be accepted.

In relation to debit cards (Visa), these are typically accepted for the payment of rentals but unfortunately we cannot secure a deposit / pre-authorisation using a debit card and as such require a valid credit card for the pre-authorisation of the deposit. In addition we are unable to accept cash either for the payment of the rental or for the security deposit.

We would ask you to note that in the event that we are unable to guarantee funds relating to the security deposit on your credit card we will be unable to rent a vehicle to you.

How long do I wait for the release of a deposit / pre-authorisation?

Green Motion Birmingham New Street does not hold the pre-authorisation / deposit in our bank accounts. The pre-authorisation is a block of the agreed amount held against the credit card presented by the issuing bank. As soon as the vehicle has returned and we are happy with the condition of the vehicle, we action a release of the pre-authorisation.

The time taken by the issuing bank to release the pre-authorisation on the credit card varies immensely dependent on the bank and the country of issue. Typically, most pre-authorisations / deposits are released within 5 – 14 days from the return of the rental car.

In the event that you feel a pre-authorisation has not been released with the prescribed time frame it will be necessary for you to make direct contact with the issuing bank as Green Motion Birmingham New Street has no jurisdiction in this matter.

What happens if my journey is delayed?

In the event that your journey is delayed, please endeavour to contact Green Motion Birmingham New Street. In most cases we will reserve your car until you arrive for up to 4 hours from the original pick up time. It is important that you make direct contact with the branch if you feel that your delay will exceed 4 hours to avoid us treating the rental as a “no show” and us reselling the rental car.

What happens if I arrive at the rental office outside office hours?

Green Motion Birmingham New Street’s opening hours are from 08:00 to 18:00 (Monday - Friday) and 08:00 to 16:00 (Saturday & Sunday). In the event that we receive no notification that your arrival has been delayed there is little we can do to facilitate your rental once the rental office is closed. In the event that we have received contact notifying us of your delay, you will be advised whether or not we can accommodate your late arrival and whether or not it will attract any out of hours or late fees.

Am I able to return my car before Green Motion Birmingham New Street opens?

You are not authorised to return your rental vehicle outside office hours unless prior agreement has been made noting that in the event that agreement has been authorised, it is subject to strict terms and conditions. Typically, return of the rental vehicle outside of rental hours is not authorised.

What do I do if I have a complaint about Green Motion Birmingham New Street?

Green Motion takes customer service extremely seriously and we want you to get the best out of your car hire experience. In the event of our service has proven unsatisfactory, in the first instance you can contact our location directly at [email protected], if we have been unable to satisfy you, you have the opportunity to take your complaint directly with Green Motion at [email protected]