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Have you got a complaint about your car rental experience?

Green Motion operates an international franchise system with each country owned and operated under a Master Franchise Agreement. The Green Motion network are committed to delivering the very best service at market-leading rates. While we all strive to deliver a quality service, occasionally we understand things can go wrong. However, you can rest assured that when things do go wrong, we will do our very best to put things right.

The easiest and most effective way to raise any issue is via our contact page – and filling in the “Help after your rental” form. Your case will be reviewed by the Customer Service team who will aim to resolve your case within 14 days.

Still not happy?
If your case has been open for 14 days and you have not received a response, or you wish to escalate a case, please contact the following:

For rentals that took place in the United Kingdom: [email protected]

For rentals that took place in any country other than the United Kingdom: [email protected]