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We are sorry to hear that we may have got things wrong

The Green Motion brand operates an international franchise system, with each and every one of our countries being owned under a Master Franchise Agreement. Each Green Motion country is dedicated to delivering the highest levels of service and customer satisfaction and as such we are really sorry to hear when we may have got something wrong, but you can be assured that we will do everything we can to make it right again. 

If you have a complaint about the service that you have received from a Green Motion franchise country then we most definitely want to hear from you. The easiest and most effective way to raise a complaint is via our contact page - please see the links below.

I have got a complaint about hiring a vehicle in the United Kingdom:


Or alternatively you can email Green Motion UK Customer Service on [email protected]

I have got a complaint about hiring a vehicle at an international Green Motion location:


Or alternatively you can email Green Motion International Customer Service on [email protected]

I need to speak to somebody:
If you feel that your complaint has not been addressed correctly and would like to speak to somebody directly please see contact information below:

To contact the UK Master Country Franchise Head Office regarding a hire experience at a UK location:

  • Tel: (from the UK): 01844 222333
  • Tel: (From overseas): +44 1844 222333

To contact Green Motion's International Head Office regarding a hire experience at one of Green Motion's international locations (not UK):

  • Tel: (From the UK) : 03338884000
  • Tel: (From overseas): +44 (0)2071864000

Still not happy?
Green Motion is a proud member of a number of trade bodies including the British Vehicle Rental and Leasing Association (UK complaints only), the European Online Dispute Resolution service, and the American Car Rental Association (USA complaints only).

Please see contact details below:

The BVRLA can be contacted here

The European Online Dispute Resolution service can be found here

ACRA can be contacted here.

Green Motion remains committed to ensuring even when we get things a little wrong to making sure we make them right again.