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Frequently Asked Questions

What do I need to bring when I collect my hire vehicle?

You will need to bring your:

• Driving licence*

• Credit card in the name of the main driver

• Photo ID for international rentals (such as a passport)

• Voucher

*If you hold a UK driving licence and are renting a car or van in the UK, you must bring a DVLA licence code with you when collecting your vehicle. Codes can be requested from You will be asked to submit your driving licence number, National Insurance number and home postcode. The code (which will be valid for a maximum period of 21 days from the point it is generated) must be presented and still be valid when picking up any vehicle from us.

You may also need to bring proof of where you live, which could include a recent utility bill or bank statement. Your driving licence will not be accepted as proof of address. For more information on the rental requirements where you wish to rent, please review our location specific terms and conditions.

Can I use my debit card for the deposit?

In most instances, we will require a visa / mastercard credit card in the name of the main driver for the preauthorisation of the deposit. There are some instances in which debit cards can be accepted, such as with the purchase of Green Motion’s Premium Plus package, or the purchase of full waivers at the desk. For full information on what cards are accepted, please review our location specific terms and conditions.

Can I take my rental car to another country?

Whether or not you can travel to other countries with your rental vehicle depends on the country / location you are hiring from. You can find further details in our location specific terms and conditions.

Do you offer one-way rentals?

Green Motion offer one-way rentals between some countries / locations.

Please select your pick up location in the main booking page. If a one way rental is allowed, once you put in the pick up location, you will see a dropdown listing of all locations where you can drop off the vehicle.

Can I book a vehicle outside the normal office hours?

We understand you may need to pick up or return your hire car outside of the normal office hours. Many of our locations offer out of hours pick up and drop off, especially locations that service airports.

Please select your pick up and drop off times, and if the out of hours service is available for the location, the website will allow you to place the booking outside the normal office times.

How can I cancel my booking?
If you have placed your booking directly on Green Motion’s website, please email [email protected] to request cancellation or cancel through your account (if you have one). If you have placed your booking through a third-party website, you will need to contact them directly to cancel your booking.

What can I do if my flight is delayed?
Please contact the rental station directly to inform them of any delays, along with your new expected time of arrival. Contact information for each of our rental branches can be found here.

I am unable to print my booking voucher, will this be a problem?
You can simply show your voucher on your phone – there is no need to print out this document.

Will I have to leave a security deposit, and if so, how long does it take for it to be returned?

When you collect the vehicle, regardless of the package you have booked, the main driver will be required to leave a security deposit. The amount will be blocked on the main driver's credit card and will be unblocked when returning the car.

The deposit amount held on the card during the rental is released when the car has been returned and the rental agreement has been closed - typically, this takes 7/10 business days, but can take up to 30 days with some card providers, depending on their specific procedures / policies.

The pre-authorization is not a charge but a hold of funds and will not show up as a credit when released. If the pending amount is no longer showing on your account, then the pre-authorization has been released. The amount will go back into your available balance.

You can find further details in our location specific terms and conditions.