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Green Motion UK Reintroduced as Holiday Autos Partner

Green Motion UK Reintroduced as Holiday Autos Partner

Green Motion’s UK Franchise Network will be reintroduced as a car hire partner on HolidayAutos.com on a trial basis this week, following the company’s significant actions to improve its customer experience.

Working in partnership with Holiday Autos, Green Motion’s UK Master Franchise has worked with all of its franchise holders to implement major customer service improvements across its network of outlets.

New initiatives such as simplifying pick-up and drop-off, enhanced customer information and communication have been put in place. These include a specially created video and reminder card placed inside the car to help customers ensure everything is in order on collection.

Green Motion has also introduced the first handover agreement in the car rental sector that gives customers until 10:00am the next day to report any pre-existing damage. This gives them peace of mind, particularly if they collect a car after dark or in poor weather. It has also reviewed its damage matrix and reduced associated charges.

Customer feedback received over the busy summer rental period has indicated improved satisfaction levels, with customers welcoming the new measures introduced by Green Motion UK.

Richard Lowden, Founder and CEO of Green Motion International, said "Green Motion has worked tirelessly with its UK Master Franchise to ensure that every stage of the customer journey is improved. This has been done to ensure that each and every Holiday Autos customer enjoys an excellent car hire experience.”

The UK Master Franchise was acquired in 2012 by the Automotive entrepreneur John Ryan. Since the acquisition Green Motion's network within the United Kingdom has grown five-fold, with locations supporting most of the major airports with a developing city and downtown network, with recent sub-franchises opening in Liverpool Downtown and Newcastle Airport.