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What To Expect When Collecting Your Green Motion Hire Car

Green Motion customers who place a booking directly on a Green Motion website will automatically receive a booking voucher at the email address registered to their Green Motion account or the email address which was utilised during the booking process. If you have any issues with receiving your voucher, please contact the Green Motion reservations department ([email protected]) who will be happy to re-send your voucher. If you have hired through a 3rd party website, then you will have to contact them to request a new voucher. It is vital that you read through the Terms and Conditions on your voucher to ensure that you have all required documentation and that you are happy with the terms.

Please also check that you have sufficient funds on your Credit Card to pay your deposit, this amount will be listed on your voucher.

Green Motion offer a ‘pre-registration’ service, the link of which will be automatically emailed to you a few days before your hire is due to commence. If you would like to reduce your waiting time when you arrive at the rental station, we advise you to take advantage of this service by uploading your personal details and IDs to our system through the pre-registration service. This process cuts out the need to manually upload the information at the rental station. Be sure to still bring all documentation with you when collecting your vehicle as the rental agent will require sight of the original documents.

Finding Us

Your rental voucher not only includes key information regarding your rental such as the Terms and Conditions, but it also includes the location’s contact and address information, along with directions of how to reach the rental branch. A number of Green Motion locations that service airports are off-terminal. However, the majority of these stations will offer a free shuttle service from the airport to the rental station, so we advise you to familiarise yourself with the collection details / instructions of how to reach the rental station prior to your arrival to ensure you have a stress-free trip.

I Can’t Find You?

Firstly, look over the directions listed on your booking voucher or visit www.greenmotion.com/locations and make sure you’ve followed the instructions carefully. If you need assistance, you can call the location directly using the number/s provided on the top of your booking voucher.

2. Queuing

Green Motion have rental stations servicing over 120 major airports across the globe, along with hire offices scattered across many international cities. A number of Green Motion locations also offer ‘Meet and Greet’ services for the customer’s convenience. It is important to remember when visiting airport locations especially, that queues are to be expected and are obviously more likely during peak travel times such as weekends and the summer season. In order to reduce the wait time at the rental counter (both for yourself and the customers who are in the queue behind you), please ensure that you have all your documentation ready to hand as this will help speed up the process and get you on your way as quickly as possible. If you’d like to share your collection experience with us, you can write to us by filling out the contact form on our website - www.greenmotion.com/contact

3. Almost there!

Be sure to have all the required documentation to hand when you reach the rental desk as this will assist the speed of the check-out process for you and fellow renters. It is usual for the check-out process to take around 10 – 15 minutes, although this is dependent on how busy the rental station is. Please bear in mind that the rental agents will have already processed hundreds of customers before you and are working as quickly and as professionally as they can. If you have any feedback on any of the rental agents, both positive and negative, please share them with us by filling out the contact form on our website – www.greenmotion.com/contact

I’m not sure I need that extra, do I?

Prior to your arrival at the rental desk, it is important that you have checked the details of the car rental package you have purchased and its inclusions. You can view which package you have purchased on your booking voucher, and the details of each package can be found here.

During your check-out process, you may be offered a variety of optional extras including GPS, additional drivers, baby / child / booster seats, waiver products or an upgraded car for an extra daily fee. If you are unsure whether you need or want it, you can always kindly decline the offer. Always refer back to your voucher to see what is already included within your reservation.

Get Going

After the agent has approved all of your documentation and IDs, you will be shown to your rental car. A member of staff will escort you to your vehicle with the Vehicle Condition Report (VCR) form. This document should contain any pre-existing damage, but we urge all our customers to take the time to thoroughly inspect the vehicle and ensure that all damage on the vehicle is included on the VCR. In addition, we strongly advise our customers to take videos and pictures of any scuffs, chips or damages on the vehicle as evidence of its condition prior to removing the car from the rental station. To accommodate late evening arrivals or pick-ups in adverse weather conditions, Green Motion are the only car rental company who allow customers to report any pre-existing damage to the vehicle to the rental station until 10.00 am the following day.

To assists our customers in carrying out a proper vehicle inspection, Green Motion have also created several vehicle inspection instruction videos for your convenience - https://www.youtube.com/watch?v=6y4SKEm11OU&t=44s

Green Motion offers a ‘Like for Like’ fuel policy which means that the level of fuel in the tank should be the same when you return as when you collected the vehicle to avoid any penalties. The best way to keep track of this is to take a picture of the gauge before leaving the rental station, so that you can refer back to this before your return.

I didn’t book this vehicle?

Customer delays, accidents and reservation amendments often mean that last minute changes have to be applied to bookings, which means that exact Make and Models cannot be guaranteed. However, you will always be offered a vehicle in the same category with similar specifications as the one booked. If this is not available, you will be offered a free upgrade in accordance with our ‘fleet fail’ policy. If you believe the vehicle you have received is not of the same category as you booked, or you have been charged an upgrade fee when you feel you shouldn’t have, please make contact with the customer service team by filling out the contact form on www.greenmotion.com/contact

If you face any issues during your rental, we want to know about it.

The Green Motion International head office phone lines are open between 8.30am-5pm Monday-Friday, so if you would like to place a booking or have questions before placing a booking, please call or send an email to [email protected].

If you already have a hire car and would like to extend your booking or run into issues with the vehicle, please contact the rental station that you hired from. Their contact details can be found on your rental voucher or on www.greenmotion.com/locations