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Cool Motion

Terms of Use

This website is owned and operated by Green Motion Limited (company number 08449994) whose registered office is Aspen Farm, Sheep Lane, Woburn, MK17 9HD.

For the purposes of these Terms and Conditions: “We”, “Our”, and “Us” refers to Green Motion Limited while references to “You” and “Your” refers to the persons accessing this website (including persons who access this site on behalf of other persons).

These Terms and Conditions refer only to Your use of this website (www.greenmotion.com). Separate conditions apply to prize draws, competitions or any other promotion which We may run from time to time.

Please review these Terms and Conditions carefully before using this website. Your use of this website indicates Your agreement to be bound by these Terms and Conditions in consideration of the access provided to the website as detailed below.

Proprietary Rights

All Materials on this website, the appearance, organisation and layout of this website, the underlying software code and the underlying data are subject to trade marks, copyright, database rights and other registered and unregistered intellectual property rights which are owned either directly by Us or Our licensors.

Unless otherwise authorised within these Terms and Conditions, You must not copy, modify, alter, publish, broadcast, distribute, sell or transfer (whether in whole or in part) any Material on this website or the underlying software code or underlying data.

Permitted Users of this Website

Your use of this website is personal to You. We provide this website solely to permit You to view the availability of Our goods and services and to transact business with Us and for no other purpose.

You are responsible for maintaining the confidentiality of Your website access information (such as user names, passwords and personal identification numbers) and booking data (such as booking references and Your travel itinerary).

You may choose to permit family members, friends or colleagues to access the website on Your behalf by providing website access information and / or booking data to such persons provided that:

  • You have obtained the consent of any other persons whose booking data or personal data is accessible with Your data (such as a group booking); and
  • You accept full responsibility for the acts and omissions of that person when accessing the website using the website access information and / or booking data provided by you whether such access is authorised by You or not.

You must not permit access to or use of this website or any of the Material on or obtained from this website to any commercial entity or other organisation providing a service to the public.

Security

If You have reason to believe that Your access to the website is no longer secure (e.g. loss, theft or unauthorised disclosure or use of user names, passwords and personal identification numbers), You must promptly change the affected access information

Appropriate Use

Your access to this website is on a temporary basis, and we reserve the right to withdraw, restrict or amend the services accessible to You on the website without notice at our absolute discretion.

You may only use this website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which You are accessing this website. Except as expressly permitted by Us, You shall not use this website for any purpose.

In particular, You agree that, You must not:

  • Post, transmit or disseminate any information on or via this website which is or may be harmful, obscene, defamatory or otherwise illegal;
  • Use ‘screen scraping’, any automated algorithm, device, method, system, software or manual process to access, use, search, copy, monitor or extract Material (in whole or in part) from or through using this website unless We have given Our express written agreement;
  • Use this website in a manner which causes or may cause an infringement of the rights of any other
  • make any unauthorised, false or fraudulent booking
  • Use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means
  • Deface, alter or interfere with the front end ‘look and feel’ of this website or the underlying software code
  • Take any action that imposes an unreasonable or disproportionately large load on this website or related infrastructure
  • Permit any automatic registration, logging in or access to any of the Material on the website
  • Obtain or attempt to obtain unauthorised access, via whatever means, to any of Our networks or accounts or to information about other users
  • Disclose confidential information of any person or entity including without limitation Our confidential information.

Bookings

Making a Booking

Bookings can be made directly through the Website, App, phoning the Reservations Team or with the rental locations directly.

Please note that when you make a Booking, we will create an account for you, through which you can complete and manage your Booking.

A Booker can make a Booking on behalf of the main driver, provided that the Booker:

  • Accept these Terms on behalf of the main driver;
  • Take responsibility for managing and passing on any communications about the Booking, including these Terms, to the main driver on the Booking;
  • If the Booker is not a Passenger, provide us with the email and phone number of the main Driver so we can contact them directly


When a Booking is confirmed

When you complete the order process with, we generate a Booking Reference in our systems. If you try to book but for any reason this fails and does not generate a Booking Reference, you will not have a valid Booking with us.

Your Booking Reference will be displayed on your Booking Confirmation which we will send to the Booker by email. Please check all the details carefully. You should contact us if anything is incorrect

If you think you have made a Booking but have not received a Booking Reference or Booking Confirmation, please contact us.


Cancellations of Bookings for certain behaviours

We reserve the right to cancel your Booking, deny you a rental vehicle or take other action to protect us and our systems, with or without prior notice to you, if:

  • You cannot provide, upon request, contact information for the cardholder in order for us to carry out security checks;
  • The cardholder did not authorise or disputes the authorisation of the payment and/or claims that the Booking is fraudulent;
  • You have not paid (or the Booker has not paid on your behalf) the appropriate fares or any other outstanding charges related to your Booking;
  • We reasonably suspect that the Booking, or any information provided in relation to the Booking (whether provided by the cardholder, the Booker or a Passenger) is fraudulent, deceptive or inaccurate, and/or
  • We reasonably suspect that the cardholder, Booker or any Passenger on the Booking, is connected to any other fraudulent activity



If We Make Changes to Your Booking

Occasionally it may be necessary for changes to be made to your booking. In all such cases we will advise you as soon as reasonably possible before pick-up and, if the proposed changes are unacceptable, you will be offered a full refund. However, in such circumstances, we shall have no additional liability in respect of any direct or indirect losses you may suffer as a result of such changes.

Fees and Charges

Fees

The accuracy of any price quoted via this booking engine and any booking made on this booking engine is dependent upon and subject to the booking information you provide via this booking engine (including but not limited to the age of the driver, location and time of pick up / or drop off).


Currency

The prices on our website can be viewed in your preferred currency. Please be aware that the actual currency that you will be billed in will be shown in the final breakdown of charge section and is binding.


Payment

Unless we tell you otherwise, the Booker must pay in full at the time of making your Booking.

Payment methods may differ depending on the Website, App or sales channel you are using.

Your bank or card issuer may charge you foreign currency or other transaction fees. We are not responsible for these fees.

Refunds

Our fares and fees are non-refundable, so if you cancel, miss, or do not take your vehicle you will not receive a refund, except as stated in these Terms.

Cancellations within 1 hour of making the Booking

If you cancel your Booking in full within 1 hour of placing the Booking, we will give you a full refund.

Cancellations within 2 - 24 hours of making the Booking

If you cancel your Booking in full within 2-24 hours of placing the Booking, we will give you a full refund minus the Cancellation Fee of £15 (or equivalent currency). You must make this cancellation in writing via email to [email protected]. However, please note that you are unable to cancel your Booking less than 2 hours before the scheduled pick up time (even if within 24 hours of making the Booking).

Method of refund

We will only pay refunds to the Booker using the original payment method. If the original payment method is no longer available, we will refund to an alternative payment method in the Booker’s name.

Refunds will normally be made in the original currency in which the Booking was made.

No Liability in Credit Card or Debit Card Transactions

We endeavour to ensure that all credit and debit card transactions conducted on this website are secure. However, if unauthorised charges appear on any credit card or debit card statement, for any card (i) which you used during the booking process on this booking engine and / or (ii) the details of which you disclosed on this website, We will not be liable or responsible in any way for any damage or loss of any nature whatsoever suffered by you arising from or in any way connected with the use or disclosure, save that this will not affect any statutory rights which you may have.

Service Access

While we will endeavour to ensure that the booking engine is normally available 24 hours a day, we will not be liable if, for any reason, the booking engine is unavailable at any time or for any period. Access to the booking engine may be suspended temporarily and without notice in the case of system failure, maintenance, repair or for reasons beyond Green Motions’ control.

Site Modifications

We reserve the right, in our sole discretion, to suspend or discontinue any part of the Site at any time, without notice or liability to You or any third party. We also reserve the right to impose limits on certain features and services, make improvements or changes to the information, services, products and other Materials on this website at any time without notice.

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices.

We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this website. Accordingly, Your continued access or use of this website is deemed to be Your acceptance of the modified Terms and Conditions.

Indemnity

You agree to indemnify and hold Green Motion, its directors, officers, employees, franchisees, affiliates and agents harmless from and against any third-party claim or cause of action, including reasonable attorney’s fees and costs, arising, directly or indirectly, in whole or in part, out of your access or use of the Site or your violation of any law or the rights of any person.

Disputes

These Terms of Use are governed by English law. You agree that the courts of England and Wales will have non-exclusive jurisdiction in respect of any dispute or claim arising out of or in connection with these Terms of Use. However, if you are a resident of another country, you may also bring proceedings in your home jurisdiction. Except where prohibited, you agree that any and all disputes, claims and causes of action directly or indirectly arising out of the Site shall be resolved individually.

General

If any provision of these Terms of Use is held to be invalid or unenforceable, that provision shall be construed consistent with applicable law, and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the scope of such section. Our failure to enforce any provision of these Terms of Use shall not constitute a waiver of that or any other provision. These Terms of Use set forth the entire agreement between you and Green Motion in connection with the use of the Site.